Warranty

Our warranty covers only machanizm issues. For example: A watch is not on time (inside the warranty time) and didnt happened from a strong hit.

Warranty period : 1 year from purchase date.

Warranty Exclusions

Our warranty does not cover any damage resulting from, water/moisture damage. Additionally, the warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

Further our warranty does not cover you if their is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines.

• External wear-and-tear from normal daily use.
• External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch
• Defects caused by outside force, improper use, or ANY such incidental damages which occur by dropping or banging the timepiece.
• Any lost/missing stones or gems on the outer portion of the watch or watch face
• Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
• Watches that are labelled as water resistant featuring a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under warranty by Watch Pilot or any other manufacturer.
• Damage caused from strap adjustments especially with Ceramic Watches.  We advised you use a professional watch specialist for this as any damage caused adjusting the strap is the customers responsibility.

 

 

Free products / gifted product have *no warranty*.

 

Here is a guid to better understand the water resistance. This is just a guid and we do not supply warranty for it. there can be some mistakes written on our website regarding this and the best way to check is to contact us or to look on the back of the watch when receiving it.

 

 

*One-Year Warranty on Sterling Silver Jewelry*

At Jonathans watches, we take pride in the quality and craftsmanship of our sterling silver jewelry. To ensure your complete satisfaction, we offer a one-year warranty that covers manufacturing defects. This warranty applies to our sterling silver jewelry, both with and without zircons.

### What Our Warranty Covers

Our one-year warranty is designed to protect you against manufacturing defects that may affect the functionality or appearance of your jewelry. This includes issues such as:

– Defective clasps or closures
– Loose or missing stones due to manufacturing faults
– Improper soldering or metalwork

If you experience any of these issues, please contact our customer service team for assistance. We will repair or replace the item at no additional cost to you.

### What Our Warranty Does Not Cover

Our warranty does not extend to damages caused by:

– Client breakage or misuse
– Normal wear and tear, including scratches, dents, or tarnishing
– Loss or theft
– Alterations or repairs made by unauthorized persons
– Damage or missing zircons resulting from normal wear, such as tearing or stones falling out while wearing the item

### How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. *Contact Us:* Reach out to our customer service team with details of the defect, including photographs if possible.
2. *Return Authorization:* Our team will provide you with a return authorization and instructions for sending the item back to us.
3. *Assessment:* Once we receive the item, our experts will assess the defect to determine if it falls under our warranty coverage.
4. *Resolution:* If the defect is covered, we will repair or replace the item and return it to you promptly.

### Important Notes

– Ensure that you retain your proof of purchase, as it will be required to validate your warranty claim.
– Our warranty is non-transferable and applies only to the original purchaser.

We are committed to providing you with sterling silver jewelry that meets the highest standards of quality. If you have any questions about our warranty or need assistance with a warranty claim, please do not hesitate to contact us.