Return Policy

While at Jonathan’s Watches, we try to describe and display the products as detailed as possible; we understand that the product may not appear what you wanted or expected. You have the right to return or exchange the watch within 14 days after the purchase in accordance with this Return Policy.

Eligibility & Strict Conditions 

• We cannot accept returns or exchanges if the protective nylons, plastic seals, or tags have been removed.
• Items must be completely unworn, showing no signs of wear, and returned in their original packaging with all manuals and accessories included.
• You must inform us within 14 days of receiving your item and dispatch the return within 14 days of that communication.
• Pierced jewelry (e.g., earrings) cannot be returned unless the tamper seal is fully intact.
• If the strap was modified, we cannot accept the watch for the return or exchange.

Refund Process & Deductions

• The delivery cost will be deducted from your final refund amount. If you request a return label from us, a £6 shipping and handling fee applies. The exception is if the received item was not the same as ordered or it appeared to be faulty;
• Returns are examined by our 3PL warehouse. The inspection and refund process typically takes 3–7 business days, though it may take up to 14 business days during busy periods.
• If you paid through Klarna, the refund info will appear in your account in 1-3 days after we check the item. If you paid via Opayo, it may take around a week for money to return to your account.

Faulty Items

• Visual defects must be reported within 48 hours of arrival.
• If a manufacturing fault develops within the first 30 days, we cover return postage costs and offer a replacement.
• For faults occurring after 30 days, items must be sent for repair under warranty, and the customer is responsible for return postage. Any items that have had a battery change performed by a third party are void of return eligibility.

How to Return or Exchange

1. Contact our customer service team via email or WhatsApp to confirm the return address, verify the watch condition, and receive a return address 
2. Include a cover note inside the package with your original dispatch note or order number, detailing the reason for the return.
3. Ship the package via a secure, tracked postal service and ask for proof of postage. We are not responsible for packages lost in transit.
4. For exchanges, return your unwanted item for a refund and place a new order directly on the website or inform our Customer Service about the intent of the exchange so the manager can check the availability of the new product you want and calculate if there is a price difference.