Return Policy - Jonathan's Watches

At Jonathans Watches, we make every effort to describe and display our products as realistically as possible. We also understand that sometimes the items you receive are not quite as you expected.

For further details regarding your right to return items, please refer to our Terms & Conditions.

Returning Unwanted Items
Once your return has been processed, you will be refunded with the original payment method you used to place your order minus the shipping cost

In order to return any item(s) as unwanted and receive a refund, the following conditions apply:

You have to inform us within 14 days of receiving the item, and then return the item within 14 days of that communication.
The item(s) must be unworn and in the same condition in which they were received.
Items must be returned in their original packaging, with any instructions, guarantee and extras that was included within it.
Earrings, belly bars and other items of pierced jewellery cannot be returned unless the tamper seal or sealed bag is still intact.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy to ensure you maintain your refund eligibility.

How To Return Items
To ensure we can process your return quickly and efficiently, please follow the below instructions:

Along with the original dispatch note, include a cover note inside the package detailing the reason for the return. If you have misplaced your dispatch note, please add your order number to the cover note.

Take your package to your local post office and please confirm with us the delivery address and the watch condition before you send so there will be no confusion (we also suggest you ask for proof of postage)
If you have any further questions on how to return your items, please do not hesitate to contact our customer service team.

Note: if you live in the EU only please contact us to process returns.

Refunds
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure it’s eligibility for refund.

Our team endeavours to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.

Faulty items
If the watch develops a fault within 30 days from your date of order we will cover the postage costs. If the fault occurs after 30 days it’s the customers responsibility to cover the postage fees. We advise using a trackable service for returning all watches. Please note repairs generally take between 7-14 working days.

Please note, due to the Covid-19 pandemic our approved service centres are experiencing up to a 10 week delay.

Please be advised that your item(s) may have a limited warranty with the manufacturer, and as a result of this, some faults are not covered under warranty and will be chargeable. Also any items that have had battery change done by third party are not eligible to be returned

If you want to know if your fault is covered under warranty, our customer service team is happy to help. You can call us on email us at , or send a message to our WhatsApp.

You must report any faults within 72 hours of receipt of the item and you have 14 days from receipt of the faulty item to return it to us.

All returned or exchanged items must be:

Returned in new condition and in original packaging.
Must include all packing material, blank warranty cards, manuals, and accessories.
Ship via a tracked or signed for postal service. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We reserve the right to refuse any return if there are:

Any signs of wear.
Parts of the item are missing.
Plastic seals and/or tags on the item have been removed.

Upon receiving your order we will process your return typically within 3-5 business days.

Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once you have been refunded, you can then order a new item(s) to replace those that are unwanted *under the conditions set out in our returns policy. Please see Terms & Conditions for more info..

Note: if you live in the EU only please contact us to process returns.